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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Goldman

July 24, 2025

5  out of  5
rating by Michael Goldman
"We have been with Tom and State Farm for nearly 30th years and have always been able to depend on them for everything that would come up! They have always been there for our family with compassion, knowledge and urgency!"
We responded:
"Thank you for the Five Star Review Michael! We appreciate your loyalty to State Farm and to our office. It really means a lot to us. "
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John Ballard

July 24, 2025

5  out of  5
rating by John Ballard
"I have been a client of Tom McKinney State Farm Insurance in Pacific Grove since 1998 and currently hold all of my policies with them, including homeowners, auto, RV, motorcycle, and life insurance. The office has been great! Customer service is top notch. Rochelle Leetch, the Office Manager, has been my go-to for many years. Rochelle is responsive, takes the time to explain things, and makes sure I'm getting the best coverage. That level of customer service is rare these days."
We responded:
"Hi John, thank you for being a loyal customer to State Farm and our office for many years! We appreciate you and are happy to hear we are doing a great job servicing your insurance needs. We thank you for your Five Star review!"
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Thad Mummert

July 24, 2025

5  out of  5
rating by Thad Mummert
"Rochelle in Tom McKinney's State Farm office has been ceaselessly helpful, always willing take time to explain things and to research our questions. She has given us some invaluable money-saving tips as well. She is definitely 5 Stars in our book"
We responded:
"It is always my pleasure to assist you with your insurance needs. Thank you for the 5 Star rating! We appreciate you! "
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Paul Flavell

July 23, 2025

5  out of  5
rating by Paul Flavell
"Very responsive personnel in T. McKinney's office, particularly Rochelle Leetch. Highly recommend State Farm."
We responded:
"Thank you for the review Mr. Flavell! We certainly appreciate you and are always happy to assist you with your insurance needs. "
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Kathy Miller

July 23, 2025

5  out of  5
rating by Kathy Miller
"Cannot say enough wonderful things about Rochelle Leetch. She is the ONLY reason I have stayed with Stste Farm for 50 plus years. She is always available with great info, a warm smile and OUTSTANDING service. A call , a drop-in visit a plea for help. All addressed and taken care iseemingly effortlessly. But with care and concert and followup to be sure you are doing alright, Truly above and beyond Thank you Rochelle❤️"
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Greg Rimberg

July 23, 2025

5  out of  5
rating by Greg Rimberg
"State Farm did a survey of my property recently and found it necessary to remove vegetation and other materials around my home before they would renew my home owners policy. Thankfully Rochelle from my local Pacific Grove agents office helped me thru the process of meeting the requirements for renewal. Rochelle has proven to me a valuable asset to the local agency and state farm corporate."
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Claire Hixon

January 21, 2025

5  out of  5
rating by Claire Hixon
"Had a great experience with Hunter and John! They got us a good deal!"
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Jeff Morgan

July 10, 2024

5  out of  5
rating by Jeff Morgan
"I have been with Tom for 25 plus years and couldn't be happier."
We responded:
"Hi Jeff, thank you for your kind words. We are looking forward to another 25 plus years! Thank you for your loyalty, we appreciate you! "
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Tayyab Shaik

March 16, 2023

5  out of  5
rating by Tayyab Shaik
"Rochelle Leetch is the best...Whenever I had a chance to Talk to her She gave 1000 percent service Satisfaction she's so calm and always try to understand your point and gives you satisfied service.👍👍👍..."
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Richard Davis

February 17, 2023

5  out of  5
rating by Richard Davis
"Very professional and helpful , much more so than my agent with the same insurer."
We responded:
"Mr. Davis, thank you for your review and for being a loyal State Farm Customer. As a local office, we are happy to assist you anytime on behalf of your agent. We appreciate you! :-) Rochelle"
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Alex Kjellgren

January 4, 2023

2  out of  5
rating by Alex Kjellgren
"Good service once you get a hold of them.Very hard to get a hold of. And sometimes takes several messages being left for them to call back"
We responded:
"Hello Alex, thank you for taking the time to talk with my team when they returned your call. In the future, I will work on being more accessible and if you need assistance outside of regular business hours, our afterhours team is available 5p - 9a M - Sun. Sincerely, Tom"
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Desmund Tahoe

September 1, 2022

4  out of  5
rating by Desmund Tahoe
"Rochelle is great and has always been quick and efficient. I appreciate her attention to detail."
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Marilyn Guzman

April 18, 2022

5  out of  5
rating by Marilyn Guzman
"I was speaking with Rochelle Leetch about information on Home owners insurance and what is covered and not. She is very knowledgeable and helpful . She answered my questions and is very patient and professional."
We responded:
"Thank you Marilyn for your review! I am happy to hear that all of your coverage questions were answered about Homeowner Insurance. Feel free to reach out to our office anytime. All of our team members are licensed professionals and look forward to servicing your insurance needs. We appreciate your business! Thank you for being a loyal customer!"
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Nan O'Line

April 14, 2022

5  out of  5
rating by Nan O'Line
"I needed renters and auto insurance and the incomparable Rochelle answered my questions, was patient, gracious, and professional, and helped me with the solutions I needed. Since I couldn’t come into the office, particularly grateful that everything was handled so effectively by email and phone. Thank you!!"
We responded:
"Thank you Nan, for allowing our office to assist you with your Renters and Auto insurance needs. We try our best to make your transition as smooth as possible. We understand that life can get busy sometimes. Our staff is happy to assist you in a way that is convenient for you. We truly appreciate you and are always happy to help. Thank you for your kind words and we look forward to meeting you in the future."
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Ricky Gerena

April 10, 2022

5  out of  5
rating by Ricky Gerena
"I spoke with Rochelle she was able to answer all the questions I had. She was very helpful and polite, I’d would definitely recommend anyone who’s looking for top notch service to ask to speak with her!"
We responded:
"Thank you Ricky for your kind words and for allowing us to assist you with your insurance needs. We love referrals! If there is anyone else we may assist with their insurance needs send them our way. We will be happy to assist them as well! We appreciate you!"
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Jocelyn Cullers

April 8, 2022

5  out of  5
rating by Jocelyn Cullers
"Rochelle is Amazing!! She was able to get my car insurance down almost by half with better deductibles and coverage and I had been with my previous car insurance company since 2004!! Thank you so much Rochelle!!! You have always been so wonderful and professional and amazing!"
We responded:
"Thank you Jocelyn! We appreciate you leaving our office a review. I am happy to hear that Rochelle was able to assist you with your auto insurance needs. Not only were we able to offer you better coverage, we were able to offer better coverage at a lower price! Our staff goes above and beyond to protect your financial situation at a cost that you can afford. We appreciate you and look forward to assisting you with all of your insurance needs."
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Troy Brown

March 31, 2022

5  out of  5
rating by Troy Brown
"Rochelle the office supervisor is very nice, helpful and welcoming whenever I need her and her staff for assistance. I have been a loyal and devoted customer for years and I highly recommend anyone looking for a good insurance company with helpful staff to accommodate there insurance needs."
We responded:
"Hi Troy! Thank you for your review. We really appreciate your loyalty and dedication to State Farm and to our office. Our staff is always here to assist you with all of your insurance needs. Thank you for being a valued customer."
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Esther Vinson

March 24, 2022

5  out of  5
rating by Esther Vinson
"Rochelle is an excellent source of information. She is very knowledgeable in her job and always goes above and beyond to insure all information is related to her customers. Always ready to help and answe all concerns one may have. Her people skills are more than amazing in todays world it is so important to be caring, understanding, and compassionate and Rochelle is just that. Your business is very fortunate to employ such an outstanding customer oriented employee....a valuable asset to your company...."
We responded:
"Thank you Esther for your kind words. Rochelle has been a loyal and dedicated manager in my office for 20 years and I agree that I am very fortunate to employ her. She has always gone above and beyond for our customers and it doesn't surprise me that after all of this time she is still providing excellent service. In fact, our office makes it our business to provide great service to our customers. We appreciate you for allowing us to service your insurance needs."
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Kingdom Soldier

March 24, 2022

5  out of  5
rating by Kingdom Soldier
"I had a great experience at your office. The young lady there named Rochelle is awesome and very helpful. I would definitely recommend state farm pg."
We responded:
"Thank you for leaving our office a review. We look forward continually providing you with excellent customer service. Thank you for letting me know that Rochelle was able to assist you with your insurance needs. Feel free to reach out to our office anytime. We appreciate you and are always happy to help."
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Chip Lesley

March 21, 2022

5  out of  5
rating by Chip Lesley
"The staff is incredibly helpful and responsive; can’t thank them enough for helping protect our family."
We responded:
"Hello Chip, thank you for your continued loyalty to State Farm Insurance and for allowing our office to service your insurance needs. We appreciate you and are always happy to assist you with any questions or concerns that you may have. Thank you for leaving our office a review and for your kind words. We look forward to continually providing you with excellent customer service."
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hkitty1177

March 9, 2022

5  out of  5
rating by hkitty1177
"The agents at Tom McKinny’s are the best! They are so helpful and attentive and just over nice to work with. I’ve been insured by them for years and they’ve always given excellent service. I was lucky enough to have Rochelle help me today, and of course everything went perfectly!"
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Mandy Roy

March 2, 2022

5  out of  5
rating by Mandy Roy
"Marissa was very efficient in helping me and ensured all of my questions were answered. She was very professional throughout the quoting process and I’m glad she was able to help me!"
We responded:
"Thank you Mandy for allowing our office to assist you with your insurance needs. I am happy to hear that Marissa provided you with great customer service and was able to answer all of your questions. Feel free to reach out to our office anytime. We look forward to assisting you."
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Tony Camargo

February 4, 2022

5  out of  5
rating by Tony Camargo
"Awesome service!!! The agent Marissa was very helpful and answered all my questions over the phone."
We responded:
"Thank you for your review. I am glad that Marissa was able to answer all of your questions and concerns over the phone. Feel free to reach out to our office at any time. We appreciate you and are always happy to help."
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Jennarose W Johnson

January 27, 2022

5  out of  5
rating by Jennarose W Johnson
"I have been consistently happy with the service I have received over the years with Tom McKinney and his team. Simply put, "THEY ROCK!""
We responded:
"Thank you for leaving us a review! We appreciate you and thank you for being a valued customer."
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Cheryl Bubar

January 26, 2022

5  out of  5
rating by Cheryl Bubar
"Rochelle has been the most helpful and efficient State Farm Agent."
We responded:
"Hi Cheryl, thank you for leaving a review for our office. I am happy to see that Rochelle was very helpful and took care of your insurance needs. We look forward to continually serving you and proving you with efficient service. If there is anything else we can assist you with let us know. We are here for you."