State Farm® Insurance Agent Tom McKinney
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Milos Pesic
August 9, 2025
5
out of
5
rating by Milos Pesic
"I have been client of State Farm for over 20 years.. Thanks to agent Rochelle, her knowledge, kindness, and professionalism, I will continue business relationship with State Farm."
We responded:
"Thanks so much for being with State Farm for over 20 years! We're glad to hear Rochelle’s knowledge and kindness have made a difference. We really appreciate your continued trust and look forward to keeping you covered for years to come!"
Pat Sander
August 5, 2025
5
out of
5
rating by Pat Sander
"I have been insured with this State Farm office since 1955! I am very satisfied and happy with their service. Two days ago I discovered I had not mailed my check to pay the HOME insurance renewal!! I called and spoke with Rochelle and she quickly solved my problem. Thank you, Thank you! I am sure I have chosen the right agent and company. Pat Sanders"
We responded:
"Thank you so much for your incredible loyalty since 1955! We’re thrilled to hear that you’re happy with our service. Rochelle will be delighted to know she could assist you quickly and effectively with your home insurance renewal. Your trust means the world to us, and we look forward to continuing to serve you for many more years to come!"
Stephen Hauk
August 4, 2025
5
out of
5
rating by Stephen Hauk
"I have been with this State Farm office for years and have always appreciated the courtesy and service I have received from Tom, Rochelle and other staff members. Insurance can be stressful, and their professionalism and warmth make it much easier."
We responded:
"Thank you for your kind words and for being a loyal client! We're delighted to hear that Tom, Rochelle, and our entire team have made your insurance experience more comfortable with their professionalism and warmth. It’s our goal to provide courteous and reliable service, especially when insurance matters can feel stressful. We truly appreciate your trust and look forward to continuing to serve you!"
Ann N
August 2, 2025
5
out of
5
rating by Ann N
"We have been with State Farm/Tom for 10 years. I am very grateful very good staff specially Rochelle, she has helped me multiples times with auto, life and home policy and business policy. I would recommend this group. Ann"
We responded:
"Thank you so much for your continued trust over the past 10 years! We're grateful for your kind words and are especially happy to hear that Rochelle and the team have been able to assist you across your auto, life, home, and business policies. Your recommendation means a lot to us, and we look forward to supporting you for many more years to come!"
Linda Resch
August 1, 2025
5
out of
5
rating by Linda Resch
"I received excellent service! Rochelle is always accommodating whatever my needs are."
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear that Rochelle consistently provides accommodating and excellent service to meet your needs. Your satisfaction is our top priority, and we’re here anytime you need assistance!"
Michael Goldman
July 24, 2025
5
out of
5
rating by Michael Goldman
"We have been with Tom and State Farm for nearly 30th years and have always been able to depend on them for everything that would come up! They have always been there for our family with compassion, knowledge and urgency!"
We responded:
"Thank you for the Five Star Review Michael! We appreciate your loyalty to State Farm and to our office. It really means a lot to us. "
John Ballard
July 24, 2025
5
out of
5
rating by John Ballard
"I have been a client of Tom McKinney State Farm Insurance in Pacific Grove since 1998 and currently hold all of my policies with them, including homeowners, auto, RV, motorcycle, and life insurance. The office has been great! Customer service is top notch. Rochelle Leetch, the Office Manager, has been my go-to for many years. Rochelle is responsive, takes the time to explain things, and makes sure I'm getting the best coverage. That level of customer service is rare these days."
We responded:
"Hi John, thank you for being a loyal customer to State Farm and our office for many years! We appreciate you and are happy to hear we are doing a great job servicing your insurance needs. We thank you for your Five Star review!"
Thad Mummert
July 24, 2025
5
out of
5
rating by Thad Mummert
"Rochelle in Tom McKinney's State Farm office has been ceaselessly helpful, always willing take time to explain things and to research our questions. She has given us some invaluable money-saving tips as well. She is definitely 5 Stars in our book"
We responded:
"It is always my pleasure to assist you with your insurance needs. Thank you for the 5 Star rating! We appreciate you! "
Paul Flavell
July 23, 2025
5
out of
5
rating by Paul Flavell
"Very responsive personnel in T. McKinney's office, particularly Rochelle Leetch. Highly recommend State Farm."
We responded:
"Thank you for the review Mr. Flavell! We certainly appreciate you and are always happy to assist you with your insurance needs. "
Kathy Miller
July 23, 2025
5
out of
5
rating by Kathy Miller
"Cannot say enough wonderful things about Rochelle Leetch. She is the ONLY reason I have stayed with Stste Farm for 50 plus years. She is always available with great info, a warm smile and OUTSTANDING service. A call , a drop-in visit a plea for help. All addressed and taken care iseemingly effortlessly. But with care and concert and followup to be sure you are doing alright, Truly above and beyond Thank you Rochelle❤️"
We responded:
"Hi Kathy, thank you so much for your kind words. It really means a lot to me. I appreciate the Five Star rating! It really has been a pleasure to assist you with your insurance needs. Feel free to reach out to me anytime. "
Greg Rimberg
July 23, 2025
5
out of
5
rating by Greg Rimberg
"State Farm did a survey of my property recently and found it necessary to remove vegetation and other materials around my home before they would renew my home owners policy. Thankfully Rochelle from my local Pacific Grove agents office helped me thru the process of meeting the requirements for renewal. Rochelle has proven to me a valuable asset to the local agency and state farm corporate."
We responded:
"Thank you for the Five Star rating! I appreciate you! Please contact me anytime with questions or concerns. I am always happy to help. "
Claire Hixon
January 21, 2025
5
out of
5
rating by Claire Hixon
"Had a great experience with Hunter and John! They got us a good deal!"
Jeff Morgan
July 10, 2024
5
out of
5
rating by Jeff Morgan
"I have been with Tom for 25 plus years and couldn't be happier."
We responded:
"Hi Jeff, thank you for your kind words. We are looking forward to another 25 plus years! Thank you for your loyalty, we appreciate you! "
Tayyab Shaik
March 16, 2023
5
out of
5
rating by Tayyab Shaik
"Rochelle Leetch is the best...Whenever I had a chance to Talk to her She gave 1000 percent service Satisfaction she's so calm and always try to understand your point and gives you satisfied service.👍👍👍..."
Richard Davis
February 17, 2023
5
out of
5
rating by Richard Davis
"Very professional and helpful , much more so than my agent with the same insurer."
We responded:
"Mr. Davis, thank you for your review and for being a loyal State Farm Customer. As a local office, we are happy to assist you anytime on behalf of your agent. We appreciate you! :-) Rochelle"
Alex Kjellgren
January 4, 2023
2
out of
5
rating by Alex Kjellgren
"Good service once you get a hold of them.Very hard to get a hold of. And sometimes takes several messages being left for them to call back"
We responded:
"Hello Alex, thank you for taking the time to talk with my team when they returned your call. In the future, I will work on being more accessible and if you need assistance outside of regular business hours, our afterhours team is available 5p - 9a M - Sun. Sincerely, Tom"
Desmund Tahoe
September 1, 2022
4
out of
5
rating by Desmund Tahoe
"Rochelle is great and has always been quick and efficient. I appreciate her attention to detail."
Marilyn Guzman
April 18, 2022
5
out of
5
rating by Marilyn Guzman
"I was speaking with Rochelle Leetch about information on Home owners insurance and what is covered and not. She is very knowledgeable and helpful . She answered my questions and is very patient and professional."
We responded:
"Thank you Marilyn for your review! I am happy to hear that all of your coverage questions were answered about Homeowner Insurance. Feel free to reach out to our office anytime. All of our team members are licensed professionals and look forward to servicing your insurance needs. We appreciate your business! Thank you for being a loyal customer!"
Nan O'Line
April 14, 2022
5
out of
5
rating by Nan O'Line
"I needed renters and auto insurance and the incomparable Rochelle answered my questions, was patient, gracious, and professional, and helped me with the solutions I needed. Since I couldn’t come into the office, particularly grateful that everything was handled so effectively by email and phone. Thank you!!"
We responded:
"Thank you Nan, for allowing our office to assist you with your Renters and Auto insurance needs. We try our best to make your transition as smooth as possible. We understand that life can get busy sometimes. Our staff is happy to assist you in a way that is convenient for you. We truly appreciate you and are always happy to help. Thank you for your kind words and we look forward to meeting you in the future."
Ricky Gerena
April 10, 2022
5
out of
5
rating by Ricky Gerena
"I spoke with Rochelle she was able to answer all the questions I had. She was very helpful and polite, I’d would definitely recommend anyone who’s looking for top notch service to ask to speak with her!"
We responded:
"Thank you Ricky for your kind words and for allowing us to assist you with your insurance needs. We love referrals! If there is anyone else we may assist with their insurance needs send them our way. We will be happy to assist them as well! We appreciate you!"
Jocelyn Cullers
April 8, 2022
5
out of
5
rating by Jocelyn Cullers
"Rochelle is Amazing!! She was able to get my car insurance down almost by half with better deductibles and coverage and I had been with my previous car insurance company since 2004!! Thank you so much Rochelle!!! You have always been so wonderful and professional and amazing!"
We responded:
"Thank you Jocelyn! We appreciate you leaving our office a review. I am happy to hear that Rochelle was able to assist you with your auto insurance needs. Not only were we able to offer you better coverage, we were able to offer better coverage at a lower price! Our staff goes above and beyond to protect your financial situation at a cost that you can afford. We appreciate you and look forward to assisting you with all of your insurance needs."
Troy Brown
March 31, 2022
5
out of
5
rating by Troy Brown
"Rochelle the office supervisor is very nice, helpful and welcoming whenever I need her and her staff for assistance. I have been a loyal and devoted customer for years and I highly recommend anyone looking for a good insurance company with helpful staff to accommodate there insurance needs."
We responded:
"Hi Troy! Thank you for your review. We really appreciate your loyalty and dedication to State Farm and to our office. Our staff is always here to assist you with all of your insurance needs. Thank you for being a valued customer."
Esther Vinson
March 24, 2022
5
out of
5
rating by Esther Vinson
"Rochelle is an excellent source of information. She is very knowledgeable in her job and always goes above and beyond to insure all information is related to her customers. Always ready to help and answe all concerns one may have. Her people skills are more than amazing in todays world it is so important to be caring, understanding, and compassionate and Rochelle is just that. Your business is very fortunate to employ such an outstanding customer oriented employee....a valuable asset to your company...."
We responded:
"Thank you Esther for your kind words. Rochelle has been a loyal and dedicated manager in my office for 20 years and I agree that I am very fortunate to employ her. She has always gone above and beyond for our customers and it doesn't surprise me that after all of this time she is still providing excellent service. In fact, our office makes it our business to provide great service to our customers. We appreciate you for allowing us to service your insurance needs."
Kingdom Soldier
March 24, 2022
5
out of
5
rating by Kingdom Soldier
"I had a great experience at your office. The young lady there named Rochelle is awesome and very helpful. I would definitely recommend state farm pg."
We responded:
"Thank you for leaving our office a review. We look forward continually providing you with excellent customer service. Thank you for letting me know that Rochelle was able to assist you with your insurance needs. Feel free to reach out to our office anytime. We appreciate you and are always happy to help."
Chip Lesley
March 21, 2022
5
out of
5
rating by Chip Lesley
"The staff is incredibly helpful and responsive; can’t thank them enough for helping protect our family."
We responded:
"Hello Chip, thank you for your continued loyalty to State Farm Insurance and for allowing our office to service your insurance needs. We appreciate you and are always happy to assist you with any questions or concerns that you may have. Thank you for leaving our office a review and for your kind words. We look forward to continually providing you with excellent customer service."